Frequently Asked Questions
Your questions, answered
About Print Factory
At Print Factory, we provide a wide range of printing services, including business essentials like business cards, bill books, brochures and promotional materials, as well as creative products such as stickers, labels, and personalized designs.
Just browse our products, upload your design, and follow the easy steps to customize your order. Our user-friendly platform ensures a seamless experience.
Once you’ve uploaded your design, our team ensures іt іs print-ready, optimizing colors, layouts, and details. We then handle the printing process with precision and care before securely shipping the final product tо you.
Yes, we offer affordable pricing for bulk orders. Request a quote or contact our customer support for personalized assistance and special rates.
Delivery, Printing, and Turnaround Times
Delivery costs vary based on your location and order size. We offer free delivery for orders above Rs 1500.
The total turnaround time for your order is determined by the product in your cart that requires the longest production time.
Shipping times typically range from two to five days, depending on your pin code. This means that if you’ve ordered multiple items, the product with the longest printing time will set the pace for your entire order. We process and ship all items in your order together to ensure you receive everything at once.
Once your order іs shipped, you will receive a tracking number via email. You can use this information tо monitor the progress оf your shipment until іt reaches your doorstep.
Call or WhatsApp us at +91-9828077468.
We offer product samples to help you make an informed decision. You can order a sample pack online from the respective product page. For custom orders, we provide printed proof upon request. Contact our customer service team for more information on how to receive proof for your specific order.
Payment and Taxes
We accept various payment methods: Visa, Mastercard, RuPay, UPI, Paytm, PhonePe, and others.
For international orders, customs charges or tariffs may be assessed when goods cross borders. These charges depend on the weight and value of the parcel, as well as local guidelines.
Getting started with Design
Uploading your designs
If you already have a complete design ready, you can easily upload it to our platform. This option is perfect for those who have created their own artwork or have worked with a designer outside of our service.
Make sure your designs follow the specifications mentioned below.
- Ensure your design accounts for the ‘bleed’ area, filling it with background colors or images.
- Keep all important design elements within the safe area.
- Submit vector-based PDFs for designs featuring graphics or text.
- Use 300 dpi resolution for photographs and graphics.
- Save each design as a separate single-page PDF.
- Pre-flight your PDFs using the ‘Adobe PDF/X-1a:2001’ preset.
- Use CMYK color mode for your designs to ensure accurate color reproduction.
- PDF (Portable Document Format)
- JPEG (Joint Photographic Experts Group)
- PNG (Portable Network Graphics)
- Adobe Illustrator
- Photoshop
- EPS
- Corel
We accept the following file formats: JPEG, PNG, and PDF:
- For photography: High-resolution JPEGs (preferably uncompressed) at 300 dpi
- For graphics or text: Print-ready, vector-based PDFs at 300 dpi
- For mixed graphics and photography: Print-ready PDFs
Please note: We do not accept RAW files.
Consider design resolution, bleed area, trim line, safe area, and crop marks while designing:
- Design Resolution: The resolution is the number of pixels or dots per inch (dpi) in your image. A higher resolution will result in a sharper and detailed print. It is recommended to use a resolution of at least 300 dpi for printing to ensure that your design looks clear and crisp.
- Bleed Area: The area beyond the final trim size that is included in the design. It ensures the design extends to the edge of the final printed piece without leaving any white borders or edges.
- Trim Line (Actual Size): It is the final size of the printed piece after it has been trimmed from its larger printed sheet. It’s the size of the printed piece once it’s finished and ready to use.
- Safe Area: It’s the area within the trim line that should contain all important elements of the design, such as text or images. Keep these elements within the safe area to ensure they’re not trimmed off during the final printing process.
- Crop Marks: Lines or markings that are printed on a document to indicate where the paper should be trimmed after printing. Usually located in the corners of the document. Used by printers to ensure that the final printed product is the correct size and shape.
Note: Specific design guidelines are mentioned on the respective product pages.
Hire Print Factory’s in-house designers
Don’t have a design yet? No problem! We offer the option to hire a professional designer through our platform. Our talented designers can help bring your ideas to life, ensuring your printed products look exactly as you envision.
Just WhatsApp at +91 98280 77468 or drop us an email at contact@printfactory.online with your design requirements and we’ll take care of the rest.